Strengthening client relationships is a journey in continuous improvement. How do you continue to build relationships when your typical tactics are no longer available to you? Here are five insights into how to strengthen existing client relationships.
Building trust with prospects during a global pandemic, when in person meetings are almost impossible, is no easy task. We must look to new ways to build trust. I’m sharing five ways people are building trust with new clients and colleagues in our new normal.
Building strong client relationships during a pandemic requires more than doing great work that adds value. It also requires emotional intelligence skills.
With kids back in school, here are three reflections on how homeschooling has actually improved my skills in patient leadership – including the idea that it’s actually about you, not them.
Ever heard of fuzzy logic? I hadn’t until a recent conversation with my father in law. I decided to break it down and talk about why marketing leaders need to use it more to guide decision making.
What does customer experience mean? For me, it’s about the little, unexpected things brands and organizations can do to create great experiences for their customers. Read on for more reflections.
With the majority of events now virtual, online presentation tips are more important than ever. Here are 10 ways to nail your next virtual workshop.
Here are 3 quick tips for handling crisis communication leaders can apply in any stressful situation, inspired by an off grid canoe trip with 3 kids under 9.