Reflections on patient leadership through homeschooling
With kids back in school, here are three reflections on how homeschooling has actually improved my skills in patient leadership – including the idea that it’s actually about you, not them.
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What is a Free Lunch Really Worth? Reflections on what Customer Experience Means
What does customer experience mean? For me, it’s about the little, unexpected things brands and organizations can do to create great experiences for their customers. Read on for more reflections.
Red Freezies (aka tips for handling crisis communications)
Here are 3 quick tips for handling crisis communication leaders can apply in any stressful situation, inspired by an off grid canoe trip with 3 kids under 9.
Boost your creative thinking with these 3 tips from a 6 year old
Get 3 quick tips to help you boost your creative thinking powers inspired by 3 actual conversations with my thoughtful, philosophical 6 year old son.
6 Mother’s Day Marketing Lessons
6 lessons on motherhood can be applied to our marketing approaches as well – from high expectation and commitment to the power of treats.